Member Services Is Here for You

Elderplan has a responsive and friendly Member Services Department dedicated to answering your questions and helping you with any problems.

From benefits to billing, we are here to make your Elderplan membership easy and efficient.

If you ever have a question, comment or issue about your coverage, don’t hesitate to contact Member Services.

Member Services Phone: 718-921-7979

Elderplan Plus Long-Term Care (HMO SNP) members should call 1-877-891-6447
(TTY: 711).

Representatives are standing by 8 a.m. – 8 p.m., 7 days a week.

Mailing address:
Elderplan Member Services
55 Water Street 46th Floor, Suite 202
New York, NY 10041

Fax: 1-718-759-3643

Prescription Drug Customer Service: 1-866-490-2102, 24 hours a day, 7 days a week

Wellness Service: 718-759-4413, 9 a.m. – 5 p.m., Monday – Friday

Member-to-Member Program: 1-347-254-7700 (TTY: 711), 9 a.m. to 5 p.m., Monday through Friday.

Care Management: For questions about getting a care manager or questions about your care call 718-921-7979, 8 a.m. – 8 p.m., 7 days a week.

Mail-Order Prescriptions

Representatives are available 8 a.m. – 8 p.m., 7 days a week.
CVS/caremark Home Delivery Service: Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-490-2102, 24 hours a day, 7 days a week.
Website: English | Español

Coverage Determinations for Part D Prescription Drugs

Call – 1-866-490-2102
TTY – 711
Fax – 1-855-633-7673
Write –
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website – English | Español

Appeals for Part D Prescription Drugs

Call – 1-866-490-2102
TTY – 711
Fax – 1-855-633-7673
Write –
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website – English | Español

Complaints About Part D Prescription Drugs

Call – 1-800-353-3765
TTY – 711
Fax – 718-630-2624
Write –
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website – English | Español

Coverage Determinations for Medical Care

Call – 1-800-353-3765
TTY – 711
Fax – 718-765-2027
Write –
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website – English | Español

Appeals for Medical Care

Call – 1-800-353-3765
TTY – 711
Fax – 718-491-7226
Write –
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website – English | Español

Complaints about Medical Care

Call – 1-800-353-3765
TTY – 711
Fax – 718-491-7226
Write –
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website – English | Español

Contact Member Services

If you are an Elderplan Member and have questions or concerns, please don’t hesitate to contact Elderplan Member Services at 1-800-353-3765 [TTY: 711], 8 a.m. to 8 p.m., seven days a week.

For additional information on how to get in touch with us, visit our Member Services Page.

Want to become an Elderplan member?

Call our Enrollment Call Center at
1-866-360-1934 [TTY: 711]
8 a.m. to 8 p.m., 7 days a week or enroll online.